Terms of service
The terms that apply to your order
Last updated: [20 OCtober 2026]
1. About us
These terms apply to your use of this website and to every order you place with Elysia
2. Definitions
“Order” means a request to buy products from us. “Order confirmation” means the email we send after you place an order. “Products” means the goods listed on this site.
3. Accepting these terms
By placing an order, you confirm that you have read and accepted these terms, our Returns and Refunds policy and our Privacy Policy. You also confirm that you are 18 or older and that the details you give us are correct.
4. Products and descriptions
We describe our products as accurately as we can, using the information we hold. Colours on screen can differ from the real product, and results and appearance vary with skin tone, skin type, texture and lighting. Please check the shade names, photos and ingredient list before you order. Our products are cosmetics, and we don’t make health or medical claims about them.
5. Ingredients, allergies and patch-testing
The full ingredient list is on each product page. Cosmetics can cause skin reactions. Please check the ingredient list and patch-test before use. If you have allergies, sensitive skin or a skin condition, ask a healthcare professional first. If you have a reaction, stop using the product and speak to a healthcare professional.
6. Prices
Prices are in South African rand (ZAR). We may change prices at any time, and the price shown when you place your order applies to that order. If a price is shown incorrectly, we may cancel the order and refund you.
7. Orders
Your order is accepted when we send your order confirmation and orders are accepted subject to availability. If an item is unavailable, we’ll tell you and refund you. We may refuse or cancel an order if we suspect fraud or misuse.
8. Payment
Payments are processed by Yoco and accepted by the methods shown at checkout. We don’t see or store your full card details.
9. Delivery
Delivery is free. Estimated delivery time is 2-5 business days. Estimates are not guarantees, and we’ll email you tracking when your order ships. Please give us a correct address and phone number.
10. Returns, refunds and cancellations
Our Returns and Refunds policy forms part of these terms. Nothing in these terms or in that policy limits your rights under South African consumer law.
11. Customer support
We answer emails sent to support@elysia.co.za with in 5 business days Please include your order number.
12. Our liability
Nothing in these terms excludes or limits liability that the law doesn’t allow us to exclude or limit.
13. Intellectual property
The content on this website, including photos, text and the store design, belongs to us or is used with permission. Please don’t copy or reuse it without asking us first.
14. Using the website
Please don’t misuse the website, try to break its security or use it for anything unlawful. We may suspend access if you do.
15. Privacy
Our Privacy Policy explains how we collect and use your personal information By ordering, you agree to it.
16. Electronic communications
We may contact you by email about your order. By placing an order, you agree to receive these messages.
17. Changes
We may update these terms, and the version on our site when you place your order applies to that order.
18. Governing law and disputes
These terms are governed by South African law. If you have a problem, please contact us first so we can fix it.